Shipping Policy

Thank you for shopping with Roam & Home Goods. Please read our shipping policy carefully so you know what to expect when placing an order.

Shipping Rates

We offer a flat rate shipping fee of $9.95 AUD on all Australian orders. Enjoy free shipping on orders over $100 AUD — no code needed, it's applied automatically at checkout.

How We Ship

At Roam & Home Goods, products are shipped directly from our suppliers to you. This means your order may be dispatched from different locations depending on the items you've purchased, and you may receive multiple shipments for a single order.

Processing Times

Processing times vary by product and supplier. Once your order is placed, our suppliers will begin preparing your items for dispatch. You will receive a confirmation email once your order has been processed and shipped.

Delivery Times

Estimated delivery times vary depending on the product and your delivery destination. While we aim to provide accurate estimates, delivery timeframes are indicative only and cannot be guaranteed. Please allow additional time during peak periods such as holidays and sales events.

Tracking Information

Where available, tracking information will be provided once your order has been dispatched. You will receive an email with your tracking details so you can follow the progress of your delivery. Please note that not all shipments include tracking, depending on the supplier and shipping method used.

Delays & Circumstances Outside Our Control

Occasionally, delays may occur due to factors outside our control, including but not limited to carrier delays, customs processing, extreme weather events, or other unforeseen circumstances. Roam & Home Goods is not responsible for delays caused by third-party carriers or events beyond our reasonable control. We appreciate your patience and understanding in these situations.