At Roam & Home Goods, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer. By using our website and placing an order with us, you agree to the practices described in this policy.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information when you visit our website or place an order:
- Contact information: your name, email address, phone number and delivery address
- Order information: products purchased, order history and transaction details
- Payment information: billing details processed securely through our payment providers (we do not store your full card details)
- Technical information: IP address, browser type, device information and pages visited on our website
- Communications: any messages or enquiries you send to us
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, including shipping updates and delivery notifications
- Respond to your enquiries and provide customer support
- Improve our website, products and services
- Send you marketing communications (only where you have opted in — you can unsubscribe at any time)
- Comply with our legal obligations
3. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our site. Access to your personal information is restricted to authorised personnel only.
While we take every precaution, no method of transmission over the internet is completely secure. We encourage you to take care when sharing personal information online.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:
- Remember items in your shopping cart
- Understand how visitors use our website
- Deliver relevant advertising (where applicable)
You can disable cookies through your browser settings, however this may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies.
5. Third-Party Services
To operate our store and fulfil your orders, we work with trusted third-party service providers. These may include:
- Payment providers (e.g. Shopify Payments, PayPal) — to securely process your payment
- Shipping and fulfilment suppliers — to deliver your order; your name and delivery address will be shared with our suppliers as required to fulfil your order
- Email and marketing platforms — to send order confirmations and, where applicable, marketing communications
- Analytics providers (e.g. Google Analytics) — to help us understand website traffic and improve our store
These third parties are only provided with the information necessary to perform their specific function and are not permitted to use your data for any other purpose.
6. Overseas Disclosure
As we operate a dropshipping model, some of our suppliers and service providers may be located overseas, including in countries such as China, the United States and others. By placing an order with us, you consent to your personal information being disclosed to overseas recipients where necessary to fulfil your order. We take reasonable steps to ensure these parties handle your information in accordance with the Australian Privacy Principles.
7. Your Privacy Rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or outdated information
- Request that we delete your personal information (subject to our legal obligations)
- Opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you
To exercise any of these rights, please contact us using the details below.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please don't hesitate to get in touch. We take all privacy enquiries seriously and will respond as promptly as possible.
Last updated: August 2026